Frequently Asked Questions

 
  Q - My current door has jammed - how do I know if it is repairable?   A - Just give us a call and we will come and have a look and give you a quotation - we offer a complete service from the most basic repair to replacing the main parts of the opening mechanism.  
             
  Q - If you install a new garage door for me will you take the old one away?   A - YES, if we are installing a new system, we will remove all the debris including the old door and frame (although we reserve the right to make a small charge regarding landfill costs)  
             
  Q - How do I specify the size of replacement door I need?   A - The dimensions quoted as the opening size of an up and over garage door are always expressed as WIDTH x HEIGHT and refer to the opening within a suitable timber frame or within the factory fitted steel frame and NOT to the actual size of the door. We can quickly establish this if you ask for a free onsite survey and quotation and recommend the best options for your situation.  
             
  Q - How do I find out the cost of fitting a new double door to my existing opening and adding an automatic opener?   A - The best way to do this is to organise a free home visit and survey. Once we know the exact dimensions of your garage and your particular requirements, we can go through all the possible products and costs. We offer extremely competitive prices on all our automatic garage doors but the final price will depend on your specific requirements and the shape and configuration of your garage door opening. We can then provide a written quotation and if you decide to go ahead, we can deliver and install on a day to suit you - all work is guaranteed.  
             
  Q - Can you reinstall my existing door opener on my new door?   A - YES. but we would need to check the specification and condition of the opener to ensure compliance with safety regulations  
             
  Q - Will my new garage door require maintenance?   A - YES, we recommend that you follow the maintenance procedures recommended with the installation instructions that came with your door. We can carry out an annual maintenance for a very reasonable fee  
             
  Q - I already have a working up and over door, can you simply automate it for me?   A - YES, we may be able to do this, subject to survey, although this may not deliver all the benefits of a complete new integrated system. Call us for a free, no-obligation survey and quotation.  
             
  Q - I have some substantial gates at the entrance to my property - can they be automated?   A - Generally most gates can be automated, but there may be some exceptions. Much will depend on the site layout, the state of repair of the existing gates, the gate posts and hinges, and the gate leaf alignment. Why not call us for a free survey.  
             
  Q - What happens to my power gates in the event of a power failure?   A - We always provide the owner with manual release keys and instructions on how to release the automation system in the event of a power failure. Some systems also come with battery back up.  
             
  Q - If you install power gates, how do visitors get in when the house is empty?   A - Basically, they don't - the gates are there to provide perimeter security. However some systems provide a facility that calls the mobile number of the owner when someone is seeking access, and the owner can release the gates even if they are hundreds of miles away.